Case Study / Client experience · Support workflows
NSM Client Ticket Portal
A client support portal covering website requests, ticket conversations, staff assignments, and status tracking.
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Development project
The focus
Keeping website and technical-support requests organised, with separate staff and client access.
The project scope
- Ticket list and status-board views
- Public replies, private staff notes, and attachments
- Client invitations and company-based access
- Notification, SLA-reporting, and CRM-integration scope
The application
The project documents describe a shared support workflow for clients and staff, including production preparation and integration requirements. Live delivery and integration outcomes are not verified here.
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