Case Study / Internal tools · Delivery operations
NSM Project Operation System
An internal operations system scoped around client services, assignments, recurring tasks, websites, workload, and staff reporting.
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Project scope
The focus
Giving agency staff a clear view of delivery responsibilities and recurring client work. POS refers to Project Operation System.
The project scope
- Client 360, service records, and website inventory
- Role-based assignments and My Work views
- Recurring tasks and operational reporting
- Client health, workload dashboards, and audit history
The application
The documented scope supports internal coordination and delivery oversight. Client-facing access and public reporting are outside this system’s defined role.
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